Cancellation & Returns

Last updated: 19 August 2026

At Viktoriia Dessert, our desserts are handmade and many of our products are prepared specifically for each order. Because our products are fresh and perishable, we have specific cancellation and return conditions.

1. Order Requests and Confirmation

When you submit an order request through our website, your request is not automatically confirmed.

We will review your request and contact you to confirm availability, order details and, where applicable, delivery arrangements.

An order becomes confirmed only after you receive a confirmation from Viktoriia Dessert.

2. Cancelling a Regular Order

For regular, non-personalised orders, you may request cancellation up to 24 hours before the confirmed pickup or delivery time.

Please contact us as soon as possible if you need to cancel your order.

Cancellation requests received less than 24 hours before the confirmed pickup or delivery time may not be accepted, particularly where preparation of the order has already started.

3. Cancelling a Custom or Personalised Order

For custom or personalised orders, cancellation requests must be made at least 72 hours before the confirmed pickup or delivery time.

Once preparation of a custom order has started, cancellation or changes may no longer be possible.

Custom orders may include, for example, specially requested colours, decorations, designs, flavours or other modifications agreed individually with the customer.

4. Changes to an Order

Requests to change the quantity, flavour, decoration, colour, pickup time or other details of an order should be made as early as possible.

Changes are subject to availability and may not be possible once preparation has started.

For custom orders, any requested changes must be individually confirmed by Viktoriia Dessert.

5. Right of Withdrawal

Under Belgian consumer law, consumers generally have a 14-day right of withdrawal for certain distance contracts.

However, this right does not apply to certain products, including goods that are liable to deteriorate or expire rapidly, such as fresh food products, and goods made to the consumer's specifications or clearly personalised.

As our desserts are fresh and perishable products, and some products may be prepared according to individual customer specifications, the statutory right of withdrawal may not apply to these orders.

Where a statutory right of withdrawal applies, nothing in this policy limits that right.

6. Returns

Because our desserts are fresh and perishable food products, we do not accept returns simply because a customer has changed their mind or no longer wishes to receive the order, where the statutory right of withdrawal does not apply.

If you have a concern about the quality, condition or correctness of your order, please contact us as soon as possible.

7. Incorrect, Damaged or Defective Orders

If your order is incorrect, damaged or does not conform to what was confirmed, please contact us as soon as possible after pickup or delivery.

Please provide a description of the issue and, where appropriate, photographs of the product and packaging.

We will assess the situation and, where appropriate, provide a suitable solution in accordance with applicable consumer law.

Nothing in this policy limits your mandatory legal rights as a consumer.

8. Missed Pickup

If you are unable to collect your order at the confirmed pickup time, please contact us as soon as possible.

We will do our best to arrange an alternative pickup time, subject to availability.

Because our desserts are fresh and perishable, we cannot guarantee that an alternative pickup will always be possible.

9. Delivery Issues

If your order is delivered and you notice that it is damaged or incorrect, please contact us as soon as possible after delivery and provide photographs where relevant.

If you are not available at the agreed delivery time, please contact us as soon as possible. Any alternative delivery arrangement will be subject to availability and may incur an additional delivery fee where applicable.

10. Contact

For cancellations, changes or issues with an order, please contact us at:

• Viktoriia Dessert
• info@viktoriiadessert.be
• +32 489 62 74 55

Please include your order details and the date of your confirmed pickup or delivery.